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Frequently asked questions

Yes. In fact, you must either possess a Point Zero 8 personal membership card, be in a licensed establishment that offers the service to its clientele or take part in an event that offers the service to its guests.

No. The personal membership card is a LIFETIME membership card, so it is payable only once when buying it and it will be valid FOR LIFE.

Yes. There is always a fare for the ride. The fare varies depending on the distance traveled with the driver; the base fare is $35.00 for 10 km and $1.50 per additional km. Additional fees could be asked for during a detour, also when you make the drivers wait upon their arrival (the first 10 minutes are free, after this timeframe it costs $1.00 a minute) or if you have the alcohol ignition interlock in your vehicle (additional $15.00). The tip for the drivers is at your discretion.

The rides are payable in cash or with gift cards, directly to the drivers. Also, according to the type of membership card that you have, it is possible to pay with a credit card (N.B.: Additional administration fee of $5.00).

No. The service consists of driving you back in your vehicle. We are not taxis.

Yes. You must simply make sure that there is a seatbelt for each passenger and our driver.

Yes. All of our designated drivers are able to drive manual.

Yes. Our drivers are able to start a car equipped with an alcohol ignition interlock; you must mention it when requesting the ride and you must have a new mouthpiece for the driver.

If you possess a personal membership card, you can only offer the service to guests leaving your home address.

If you possess a membership card joined to a company, you can offer the service to a person accompanying you, no matter where you are.

If you possess a card joined to a licensed establishment, you can offer the service to all clients of the establishment.

No. The membership card is a personal membership card. The service is only valid for the cardholder. We regularly offer discounts for additional cards.

Our drivers generally arrive in 30 minutes, but the timeframe will also depend on traffic, circulation, detours and weather. Please note that we have a higher call rate between 1 AM and 3 AM; be patient, thank you. The timeframe could be higher during the holidays between November 15 and December 31. Do not hesitate to check the timeframe on the mobile application or by phone.

Depending on if the request of your ride was given to one of our teams, a minimum fee of $25 could be required before using the service again. Please call us before leaving.

The designated drivers service is offered year-long from 6 PM to 4 AM. The administration is open from Monday to Friday, from 9 AM to 5 PM. We are closed on public holidays and between noon and 1 PM for lunch.