Frequently asked questions
Must I be a member to use your services?
Yes. In fact, you must either possess a Point Zero 8 personal membership card, be in a licensed establishment that offers the service to its clientele or take part in an event that offers the service to its guests.
Must I pay for the LIFETIME personal membership card every year?
No. The LIFETIME personal membership card is payable only once when buying it and it will be valid FOR LIFE.
Is there a fare for the rides?
Yes. There is always a fare for the ride. The fare varies depending on the distance traveled with the driver; the base fare is $35.00 for 10 km and $1.40 per additional km (+ tax). Additional fees could be asked for during a detour, also when you make the drivers wait upon their arrival (the first 10 minutes are free, after this timeframe it costs $1.00 a minute) or if you have the alcohol ignition interlock in your vehicle (additional $15.00). The tip for the drivers is at your discretion.
In what way can I pay for my ride?
The rides are payable by credit card only. Cash is accepted only as an exception. Also, according to the type of membership card that you have, it is possible to bill the rides to a company.
Can I use the service if I do not have a car?
No. The service consists of driving you back in your vehicle. We are not taxis.
Can there be several people in the car?
Yes. You must simply make sure that there is a seatbelt for each passenger and our driver.
Do you drivers drive manual?
Yes. All of our designated drivers are able to drive manual.
Can I use the service if my car is equipped with an alcohol ignition interlock?
Yes. Our drivers are able to start a car equipped with an alcohol ignition interlock; you must mention it when requesting the ride and you must have a new mouthpiece for the driver.
Can I request the service for my friends?
If you possess a personal REGULAR membership card, you can only offer the service to guests leaving your home address.
If you possess a personal PLATINUM membership card, you can offer the service to guests leaving your home address or to a person accompanying you, no matter where you are.
If you possess a membership card joined to a company, you can offer the service to a person accompanying you, no matter where you are.
If you possess a card joined to a licensed establishment, you can offer the service to all clients of the establishment.
Can I lend my membership card to my children, my friends, etc. for their outings?
No. The membership card is a personal membership card. We regularly offer discounts for additional cards.
What could the timeframe be if I request a ride?
Our drivers generally arrive in 30 minutes, but the timeframe will also depend on traffic, circulation, detours and weather. Please note that we have a higher call rate between 1 AM and 3 AM; be patient, thank you. The timeframe could be higher during the holidays between November 15 and December 31. Do not hesitate to check the timeframe on the mobile application or by phone.
What happens if I leave before my team arrives?
Depending on if the request of your ride was given to one of our teams, a minimum fee of $25 could be required before using the service again. Please call us before leaving.
What are the opening hours for the service?
The designated drivers service is offered year-long from 6 PM to 4 AM. The administration is open from Monday to Friday, from 9 AM to 5 PM but closed between noon and 1 PM for lunch, also on public holidays.
Can we book in advance for a ride?
Yes. You can make a reservation for the same evening by calling after 6H. Please note that we prefer not to take any reservations on busy nights, for example, during the holiday season. Also, the time of arrival of the team may differ from the time of the reservation.